I was playing around with one of my virtual machines running Windows 7 the other day, when I ran into a bit of a problem. I was trying to right-click on My Computer and choose Properties and got the following error message:
Runtime error!
Program: C:WindowsSysWOW64DllHost.exe
After clicking on OK, I get an message stating that COM Surrogate has stopped working.
If I click Cancel a few times, it eventually goes away and I can access what I want, but it’s pretty annoying. It also happened when I tried to click Personalize on the desktop and when trying to use the Control Panel.
Eventually, I found a couple of solutions and tried them out. Luckily, one of them worked and the problem went away. Below are the solutions I found.
Method 1 – Uninstall Adobe Photoshop CS3, Nero, etc
Apparently, certain versions of Adobe CSX and other software like Nero 8 can cause the DllHost.exe error. If you recently installed some new software, go ahead and uninstall it and restart your computer.
Note that this problem tends to occur more on 64-bit systems than 32-bit. Badly written 64-bit software can cause issues, so make sure you download the latest 64-bit versions on all your third-party software.
If you’re not sure what app could be causing the problem, you can use the Reliability Monitor in Windows 7 to figure it out.
Go to Control Panel, System and Security, Action Center, and then Reliability Monitor. You can also type reliability monitor into the search box at the top right.
Next, click on View all problem reports at the bottom and you’ll now end up in the Problem History screen.
Find the crash report that has COM Surrogate in the source and then right-click on it and choose View Technical Details. Check out the entry that says Fault Module Name as that usually tells you which program caused the problem.
I’ve also heard that Kaspersky Internet Security 2011 can cause the problem with dllhost.exe and com surrogate. Adding the dllhost.exe to the exclusions list in KIS 2011 seems to solve the problem.
Lastly, DivX and ffdshow codec pack programs have been known to cause this error, so download the latest version of the codec or uninstall them. If you’re using any other codecs like K-Lite, install the latest versions or uninstall them completely.
Method 2 – Turn off DEP or Add Exception
Another way to possible solve this problem is to turn off DEP or Data Execution Prevention. You can do this in Windows 7 by right-clicking on My Computer, choosing Properties, and clicking Advanced system settings.
Click on the Advanced tab and then click on Settings under the Performance section.
Windows Live Mail Has Stopped Working Windows 7 64 Bit
Finally, click on Data Execution Prevention and click on Turn on DEP for all programs except those I select and add dllhost.exe to the list.
Hopefully this fixes the Com Surrogate error in Windows 7. If not, post a comment and I’ll try to help.
WINDOWS LIVE MAIL HAS STOPPED WORKING
Windows Live Mail Has Stopped Working Windows 7getting this message even though i have done the following. running windows 7 pro 64 bit 1. restore 2. updated to ver.2012 windows live essentials 3. removed update KB2670838 4. changed smtp to 587 vs. 25 5. changed to smtp and pop3 FROM url type of connection 1.ques.also would be how to UNINSTALL IE completely and then REINSTALL 2. HOW to Uninstall Windows live Completely and then reinstall.. **meaning wipeout the files/folders of the above after uninstalling. could this be related to java/flash player updates? or ?? updates
I have used Windows Live mail since its introduction: it’s simple, clear and uncluttered. Now Microsoft is going to end it. Help! With its automatic sign-in, I haven’t used my passwords in years. How can I transfer my accounts? Tony
Windows Live Mail is a desktop email program Microsoft introduced to replace Outlook Express. It is part of the Windows Essentials suite, which includes several fine programs: Live Mail, Live Writer, Photo Gallery, MovieMaker and OneDrive. (It used to include Messenger, which was replaced by Skype.) Unfortunately, the suite has not been updated since 2012, because Microsoft switched to developing securely sandboxed, touch-oriented apps instead.
Windows Live Mail 2012 will not stop working, and you can still use it to download emails from any standard email service. However, Microsoft is moving all its own email services – Office 365, Hotmail, Live Mail, MSN Mail, Outlook.com etc – to a single codebase at Outlook.com. Windows Live Mail 2012 does not support the new APIs (applications programming interfaces) required to provide full synchronisation with Outlook.com. Microsoft could update Windows Live Mail 2012, but instead, it has asked users to switch to a different email program.
Microsoft suggests ..
Microsoft suggests using either its free Mail app or Outlook, the email and personal information manager that is part of Microsoft Office. Outlook costs money, but Microsoft is offering Live Mail users a free subscription to Office 365 for one year. (You should have received this offer by email, but if not, the details are online.)
The obvious catch is that, after the first year, you’d be paying £59.99 per year for Office 365 Personal, though this does include full copies of Microsoft Office programs plus a 1TB free online storage. Alternatively, you could buy a standalone copy of Microsoft Office Home and Business 2016 (£164) or Microsoft Office Outlook 2016 instead. These don’t expire.
Either way, it is a slightly awkward choice: you can upgrade to Outlook or downgrade to Mail, but you can’t stay at the same level.
The Mail app is simpler but less powerful than Windows Live Mail: it has limited options for sorting emails, and it cannot send emails to groups. Outlook is far more powerful than Windows Live Mail and has more advanced features for emails, contacts, calendars and to-do lists. However, you may not need them, or you may already be using a range of apps instead.
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The Mail app has another drawback: it runs on Windows 8/8.1/10, but not on Windows XP/Vista/7. Some people who want to use the Mail app will have to upgrade to Windows 10 to get it.
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Microsoft’s final suggestion is to do your email in a web browser. Your email address and your Hotmail/Live/Outlook.com email service will continue to work, even if Windows Live Mail 2012 doesn’t. Of course, web-based email has similar drawbacks as the Mail app – fewer features and limited sorting options – and is slower to use, but today it’s probably how most people do email.
Sticking with Windows Live Mail
Windows Live Mail 2012 is clearly on the way out, but you can still use it if you really want to. To do this, you must create a new account for your existing email address, but check the box that says “Manually configure server settings”. For the incoming server, select IMAP with the address imap-mail.outlook.com and Port 993. For the outgoing server, use smtp-mail.outlook.com and Port 587.
The settings shown in the screenshot worked perfectly for one of my old Hotmail accounts even though Windows Live Mail didn’t work with the automatic settings.
Once you have downloaded your emails using the new settings, you can use the mouse to drag-and-drop emails across from the “old” Microsoft account, but don’t delete it. Your “new” account only does email, so you will lose the address book/contacts and calendar features.
Switching clients
If you decide to switch to the Mail app or Microsoft Office Outlook, then you will need to import your emails from Windows Live Mail. There are lots of ways to do this, and Microsoft provided reasonably clear instructions along with the announcement: Windows Live Mail 2012 will not connect to Outlook.com Baixar serial bolide movie creator 4.0 build 1142.
Windows Live Mail actually stores individual emails in industry standard .eml files, so they’re easy to back up and move between programs or between PCs. (Microsoft Office Outlook, by contrast, stores everything in one giant blob of a .pst file.)
One problem: some users may have emails stored on their PCs that are no longer on the server. In that case, see “Special instructions for users of locally stored data in Windows Live Mail 2012 application” on the same page.
Of course, rather than switching to the Mail app or Microsoft Office Outlook you could switch to an alternative from a third-party supplier. Examples include Mailbird, eM Client, and Thunderbird. I’d try them in that order and see which one you like. Both Mailbird and eM Client are “freemium” programs, while Thunderbird is open source and free.
Password recovery
It is not clear if you still know your password, but you will need it to set up a new mail program. Fortunately, some free utilities can extract passwords from Windows Live Mail. Two examples are NirSoft’s Mail PassView and the Live Mail Password Decryptor from SecurityXploded.
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The alternative is to ask for a password reset so that you can enter a new password. You can do this via a Microsoft page: Forgotten password and other sign-in problems, or use the password reset wizard at account.live.com.
Password resets require authentication, so Microsoft will send a security code to the alternative email address listed in your email account, or send an SMS to the mobile phone number listed.
Once upon a time, you could open an email account without providing an alternative email address or phone number, but most email providers now require one or another. If you have not provided an alternative, you can use the Recover your Microsoft account page, which allows you to supply a new contact email address.
Timing
Microsoft started rolling out the new system last year, in preview mode. Once your account is converted, you will no longer be able to use it with Windows Live Mail. In Windows 7, you will either get server error 3219 or Windows Live Mail error 0x8DE00005, or both.
It would therefore be a good idea to switch in the next week or two. For accounts where Microsoft has detected Windows Live Mail use, the deadline is June 30, 2016.
Have you got another question for Jack? Email it to [email protected]
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